After installing Windows 11, version 24H2, you might encounter issues with some Ubisoft games. The games might become unresponsive while starting, loading or during active gameplay. In some cases, users might receive a black screen.

To safeguard your Windows update experience, we have applied a compatibility hold on devices with these games installed. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check these issues using the following safeguard IDs: 54437462 and 54580160.

Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.

Workaround:  If the game stops responding to your commands and you cannot exit the game as usual, use Task Manager to close the application. Follow the steps below: 

1. Open Task Manager. This can be accomplished by pressing Ctrl + Shift + Esc on your keyboard. Alternatively, you can right-click on the Start button and select Task Manager from the menu.
   
2. In the Task Manager window, look for your game in the Processes tab. It might be listed under the name of the game or the game launcher.
   
3. Click on the game’s name to highlight it. Then, click the End Task button at the bottom right of the window. This will close the game.

Ubisoft and Microsoft are working on a resolution and will provide more information when it is available.

Update: We have just deployed a new title update Assassin's Creed Origins (Version 1.62). This patch fixes compatibility issues with Windows 11 update 24H2.

Patch size: ~230MB